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New Customer Survey
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New Customer Survey
Choose a Location
Select a Facility
Anaheim – 1225 N. East Street
Fountain Valley – 11345 Slater Ave
Lake Forest – 25301 Trabuco Road
Long Beach – 1856 Cherry Avenue
Pasadena – 1885 Locust St.
Rancho Cucamonga – 12360 Baseline Road
San Juan Capistrano – 26411 Via De Anza
Santa Ana – 1340 E Edinger Ave
Tustin – 550 W. 6th Street
How long did the you wait before a Specialist acknowledged you
1-3 Minutes
4-6 Minutes
7 Minutes or Longer
Other
Were the units you looked at clean and ready to rent?
Yes
No
How would you rate the overall cleanliness of your unit and the facility at move in?
Extremely Satisfied
Very Satisfied
Satisfied
Not Satisfied
Did the Specialist accompany you to see the storage unit prior to renting?
Yes
No
How helpful was the Specialist who assisted you?
Very helpful
Helpful
Not helpful
About how long did the Specialist spend explaining your rental contract
0-5 Minutes
6-10 Minutes
11-15 Minutes
16-20 Minutes
Did the Specialist tell you about our “WE MOVE YOU FREE” Program?
Yes
No
Did the Specialist tell you about our
Boxes and Packing Supplies
On-Site Shredding
Payment options
Referral Program
“We Move You Free” Program
Pouch App
Other
We appreciate any time you can take to tell us about your experience, or give suggestions on how we can improve our service.
Do we have your permission to use your name with this review on-line?
Yes
No
Tenant Name
Unit Number
Date
MM slash DD slash YYYY
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Facility Email